Privacy notice
Last updated November 2026
What we collect
- Account details you give us (name, email, password stored only as a secure hash).
- Your home records: properties, appliances, reminders and maintenance history.
- Questions you ask, and photos or documents you choose to attach.
- Website contact form details (name, email and anything you write; phone and ZIP are optional).
How we use it
- To answer your questions and keep your home record.
- AI features send your question, and any photo or document you attach, to our AI providers to produce an answer. They are not used to sell to you.
- To reply to contact form messages.
- We never sell your personal information.
Photos, documents and retention
- Chat photos and documents you don't save are deleted automatically after 30 days.
- Saved photos stay with your property record until you delete them or your account.
- Family share links expire after 30 days and can be turned off any time.
Microphone and camera
- Used only when you tap the microphone or camera button, and only after your browser asks your permission.
- Voice is turned into text by your phone's or browser's built-in speech service; NEXORA AI+ doesn't record or keep audio.
Your choices
- You can view, edit and delete your records in the app, and delete your account.
- To ask about your data, use the Contact form on our website.